Delivery Terms and Conditions

Last Updated: JUNE 2025

These Delivery Terms and Conditions ("Terms") govern the delivery services provided by POPPIES4KITS through our website, www.poppies4kits.co.uk. By placing an order on our Site, you agree to these Terms.

1. Delivery Areas

We currently offer delivery to the following locations:

  • United Kingdom
    We do not deliver to P.O. boxes or APO/FPO addresses.

If your location is outside our delivery zone, your order may be canceled and refunded.

2. Delivery Timeframes

Estimated delivery times are provided at checkout and may vary based on your location and product availability. Typical delivery timeframes are as follows:

  • Royal Mail Delivery: approx. 2-3 working days. Please note, this can take longer during busier periods.

  • Courier Delivery: Next Working Day

Please note:

  • Delivery timeframes are estimates and not guaranteed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Charges

Delivery charges are calculated at checkout and depend on the shipping method, order weight, and delivery destination.

4. Order Processing

Orders are typically processed within 1-2 business days. During peak seasons, processing times may be longer.

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

5. Delivery Attempts and Failures

Our delivery partners will make reasonable attempts to deliver your package. If delivery fails due to incorrect address information or if the recipient is unavailable:

  • A redelivery may be scheduled.

  • Additional charges may apply for repeated failed delivery attempts.

  • Unclaimed orders may be returned to us and refunded, minus any shipping or handling fees.

6. Risk and Title

All products remain our property until full payment has been received. Once the order is delivered to the provided address, the risk of loss and damage passes to you.

7. Delays and Force Majeure

We are not liable for delays due to circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, customs delays, or carrier disruptions.

8. Delivery Disputes

If your order appears lost, delayed, or damaged:

  • Contact our Customer Support team at info@poppies4kits.co.uk within SEVEN days of the expected delivery date.

  • For damaged goods, please include clear photos and your order number.

9. Contact Us

For any delivery-related inquiries, please contact:

POPPIES4KITS
 Customer Support: info@poppies4kits.co.uk
Phone: 01603 516266
Business Hours:
Monday - Thursday:9am - 5pm
Friday:9am-3pm
Weekends: CLOSED

Note: These terms are subject to change without prior notice. Please check this page regularly for updates.